Candlewood Suites Winnemucca, an IHG Hotel

I have waited a month to post this review because I wasn’t sure I wanted to. My intention with reviews is never to tear a business apart and is always posted with the intention of informing other people of what to expect. I rely a lot on reviews to know what I’m getting myself into and if it’s worth my hard earned money. Pros: They allowed us to bring our cat who we had to travel with at the time and he throughly enjoyed himself. The room was HUGE the biggest room I have ever stayed in. I’m not sure what dog breed restrictions they have, but if you’re traveling with big dogs this would probably be perfect! The kitchen was well equipped with everything you would need to cook and good for a long term visit. Cons: This is a small issue but when we first arrived it was SUPER late like 2am and when I attempted to get into our room I couldn’t open the door. After trying quite a few times I finally went down to the front desk to get assistance. Before I even got the sentence out of my mouth the person at the front desk was already saying “you have to pull the handle up” as if they have this issue all the time. I have never seen a lever handle where you have to pull up to open it instead of pushing it down. I had no problem with it except that this seems to be a reoccurring problem and seems like an installation issue (I may be wrong), so it would’ve been great to know before walking all the way to the room, fiddling with the door handle at 2 am to then have to go all the way back to the front desk. If this was the only issue I had, I would still give it 5 stars. Once the door was open, the real issue was the state of the room. It was pretty dirty and there was furniture that quite clearly needed replacing. Considering we paid around $200 to stay here for 1 night, it’s something I would expect they would put money into replacing. I was able to clean most visible dirt I saw with a wet paper towel, meaning it could’ve easily been cleaned off before we got there. There was a layer of dust built up on top of the refrigerator which I also spent a few minutes cleaning as well. Not really top of my list at 2am. There were huge black streaks all along the hallway and in the morning it was clear they came from the housekeeping carts. Considering the intention of housekeeping is to keep things clean I found this a bit strange. I don’t think any one person or department is to blame and I’m sure that with the time and resources available everyone is doing the best they can. But for me the quality of the room was not equivalent to how much we paid. And I wouldn’t recommend staying here. If you do I wouldn’t pay more than $100 if that’s even possible. I have attached some photos so you can decide if it seems worth the money not. Coming from a housekeeping background, I tend to be a little more critical on cleanliness so it may be something you don’t mind. My mom was with me and she had no problem with the state of the room.

I went to visit a family member who had limited time at the hotel. We met in the lobby. It seemed pleasant enough, except for on one occasion when the entrance door opened and a very strong smell of skunk permeated the area. The seating is soft leather, but the bench seats were obviously getting plenty of use as I felt like I was being pushed off to the side. Probably time for a new set of couches. However, it was very clean and well lit inside and there was a Christmas tree decorated and lit for our holiday cheer.

I am writing this as I lay in the hotel room. With little option for hotel stays, this hotel is fine. Staff was friendly and it is located next to the police department, so we feel safe enough. Rooms are pretty clean and come with a stove, dishwasher, and fridge. Our room was changed when we arrived due to us having children with us. We were told there was a grouchy woman who lives in the hotel who complains a lot, so they moved us to the 3rd floor on the far end. I was thankful they did - we didn't want any drama on our short trip through town. Not fancy by any means, with little to do for the kids, but it served its purpose for our long travel.